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01. Organise meetings with all the contributors
(Communications management, HRM, senior management)
02. Identify the needs and expectations
of staff
by means of user tests (qualitative phase) :
A maximum of 5 to 10 users are observed in the
context of predefined scenarios
During a second phase, forms are used to validate
the trails identified in the qualitative phase
03. Compile a document containing all
our recommendations in sufficient detail to serve
as a statement of requirements / specification.
An audit can also be envisaged in the form of
an expert analysis or a benchmark. |
